Everything you need to know about planning with Travenza — from first enquiry to touchdown.
Once you submit your travel preferences through our Plan My Trip form, our curators get to work immediately. Within 24 hours — often much faster — we'll send you a fully personalised, day-by-day itinerary tailored to your interests, budget, and travel style. No templates, no copy-paste.
Completely free. No credit card required, no obligation. We create and share detailed itineraries at no cost because we believe you should see exactly what you're getting before you decide to book with us. We only earn when you choose to book through us — and that's our incentive to make the itinerary exceptional.
The more, the better — but the minimum we need is:
Absolutely. Your first itinerary is a starting point for a conversation. We offer unlimited revisions until you're completely happy with the plan. Just tell us what you'd like to change — swap hotels, add a side trip, adjust the pace — and we'll update it within 24 hours.
Our packages typically include hotel accommodation, airport transfers, guided experiences, and ground transport. International flights can be included or excluded based on your preference. Each itinerary clearly lists inclusions and exclusions upfront — no hidden charges.
We accept all major payment methods including:
For most packages, we require a 25–30% deposit to confirm and lock in your bookings. The balance is typically due 30–45 days before departure. For last-minute bookings (within 30 days of departure), full payment is required upfront. Payment schedules are always confirmed in writing before you commit.
Cancellation charges vary based on how far in advance you cancel and the supplier policies of booked components. Our standard policy:
We strongly recommend travel insurance to protect your investment.
Every itinerary is built from scratch by a human curator with regional expertise, not generated by a template or AI tool. We may have visited these destinations ourselves, and we leverage a vetted network of local guides, boutique hotels, and off-the-beaten-path experiences that you won't find on comparison sites.
Yes — multi-destination itineraries are actually our specialty. We regularly plan grand tours spanning 4–6 countries, overland Africa safaris, and island-hopping routes. The more complex the trip, the more value our curation expertise adds.
We share a beautifully designed digital itinerary via a secure link. It includes a day-by-day breakdown, hotel details, activity descriptions, maps, and practical travel tips. You can view it on any device and share it with your travel companions. Optional PDF download is also available.
For popular destinations during peak season (e.g., Japan cherry blossoms, European summer, African safari), we recommend beginning 4–6 months in advance for the best availability and rates. That said, we've successfully planned and executed trips with as little as 2–3 weeks' notice.
Life happens. We understand that plans change. Our team handles post-booking modifications on a best-effort basis. Some changes (like hotel upgrades or date shifts) may incur supplier charges, which we'll communicate transparently before acting. Minor changes are typically managed without additional service fees.
Yes. We provide visa guidance and documentation checklists for all destinations. For major visa categories (Schengen, UK, USA, Japan, etc.), we work with trusted visa facilitation partners. We'll prepare your hotel bookings, itinerary letter, and travel insurance documentation in the format required by the respective embassy.
Strongly. We recommend comprehensive travel insurance for every trip — especially international ones. A good policy covers trip cancellation, medical emergencies, evacuation, and baggage loss. We can recommend trusted providers or assist you with documentation if your employer offers corporate travel insurance.
Before departure, you'll receive a complete travel pack including:
Our on-trip support line is available 24/7 via WhatsApp and phone. Whether it's a hotel mix-up, a missed connection, or just a restaurant recommendation — we're reachable throughout your journey. Every Travenza client also gets a dedicated travel manager who knows your itinerary inside out.
Notify your Travenza travel manager as soon as you're aware of the disruption. We'll immediately coordinate with hotels and transfer providers to adjust your schedule. If your flight is cancelled, we'll assist with rebooking where possible. Having travel insurance (which we recommend to all clients) will also help cover expenses incurred due to delays.
Our team is online and happy to help. Usually responds within 2 hours.